Social Listening is a new add-on for Microsoft Dynamics CRM 2013, that can be used with the Online version or On-Premise but althought as the standalone service.
The solution will be available with no additional charge.
To help sales, marketing and customer care professionals listen, gain insights and more effectively engage with customers accross social channels, Microsoft choose this solution.
This new service adds the capabalities for people to analyze and act on market intelligence from social conversations, including measuring sentiment across a wide array of social channels.
it allows users to track product, brand, competitor and campaigns globally and in real time to gain true understanding of their customer and their business across the social web.
You can find here the new price of Microsoft Dynamics CRM 2013.
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